Frequently asked questions

Find answers to our dealers' frequently asked questions about Lechner

As a Lechner business partner, do you have any questions about our products?

On this page we have compiled and answered the most frequently asked questions about Lechner for your convenience. Further material-specific questions and answers can be found on our product pages.

If you are unable to find the answer you need among our frequently asked questions, or if you require further information, please do not hesitate to contact us directly


Where can I get samples of the different materials?

Samples are available from the Lechner sales team. Please note that you will automatically receive samples of our new products if you have previously achieved sales in the corresponding product groups.

What size are the samples?




DIN A4 + DIN A6, thickness < 0.5 mm

Natural stone

300x100x20 mm

Quartz stone

300x100x20 mm + 300x200x12 mm


150x200x6 mm


120x150x8 mm


200x300x6+12 mm


200x300x4+12 mm

Brilliant line

200x300x4 mm

Solid wood

200x200x30 mm

How thick are the samples?




<0.5 mm

Natural stone

20 mm

Quartz stone

12 + 20 mm


6 mm


8 mm


6 + 12 mm


4 + 12 mm

Brilliant line

4 mm

Solid wood

30 mm

What edge designs do the samples show?


Edge design


no edge

Natural stone


Quartz stone

12 mm: bevelled; 20 mm: unfinished








bevelled, partially oiled

Brilliant line


Solid wood


What is the lead time for samples? Are samples always available?

We deliver samples from stock within 3–5 days. Special samples have a lead time of up to 3 weeks.

Is there anything to consider with solid wood and stone patterns?

The colour and pattern of your kitchen worktop may differ from those on the samples and pictures. These deviations are due to the natural differences in the source material and make your worktop truly unique.


Which materials are particularly robust?

The most durable materials include ceramics and Dekton and also frosted glass.

How cut resistant are the different materials?

The cut and scratch resistance varies with the surface finish of the individual materials. For worktops made of solid wood, laminate and compact, it is essential to use a cutting pad to avoid damage to the surfaces. Worktops made of glass, ceramics, Dekton, natural stone or quartz stone are extremely cut and scratch resistant. However, to protect your knives and maintain the perfect condition of your Lechner worktop for the long term, we recommend using a suitable cutting surface even with these materials. You can find more information on the properties of the individual worktop materials on our product pages.

What goes under the worktop?

A so-called substructure plate is placed under the worktop. This can be selected in varying thickness, depending on the material. 

Are Lechner products sustainable/eco-friendly?

Yes, our products are sustainable. This is confirmed by the PEFC™ and FSC® certification for our wood products.. You can read more about our certifications here

Does the colour tone of the kitchen worktops correspond to standardised colour definitions, such as RAL colours?

An exact assignment to RAL or other standard colour definitions is unfortunately not possible due to the different materials and coatings. All colour designations of the kitchen worktops stand for individual Lechner design names. However, you have the option of ordering glass back walls and worktops separately in RAL colours. 

Do you offer decor y from manufacturer x? / Who is your manufacturer?

We ask for your understanding that we cannot provide any information on this. However, we cordially invite you to visit us or your specialist dealer to have samples presented to you. Please use our contact form for this purpose.

What is the maximum length of a worktop made from one piece?
Material type Standardmaße
Glass 3500 mm x 1280 mm (depending on glass type and design)
Switchy 3000 mm x 700 mm
Natural stone 2800 mm x 1300 mm *Special sizes possible on request
Quartzstone 3150 mm x 1250 mm (depending on design)
Ceramics 3200 mm x 1300 mm (depending on decor and thickness)
Dekton 3100 mm x 1300 mm
Solid wood 4950 mm x 1200 mm (depending on design)
Compact 4150 mm x 1250 mm (depending on design)
Laminate 5450 mm x 1270 mm (depending on decor and thickness)
Brilliant line 2750 mm x 1250 mm


Please note that there are different maximum dimensions for the respective designs and thickness of the materials.

How much does a worktop weigh?

The weight of a worktop always varies, as it depends on the material and the individual length and width, among other things. Our lightweight materials include laminate and Compact and also Brilliant line, which are also suitable for self-assembly due to their low weight. Stone materials, on the other hand, usually weigh several hundred kilograms and therefore always require professional transport and appropriate installation by specialised personnel. This is where our Lechner customer service comes in.

You will find the final weight of each worktop on your order confirmation.


What is your most expensive product? What is your least expensive product?

The price of the product depends, among other things, on the material, the design, the thickness and the different finishes. You will find information about prices in our price list. This is available for registered dealers to download from the dealer portal. In principle, laminate offers a particularly attractive price-performance ratio. Natural stone, ceramics, glass and Dekton are in the more exclusive segment.

Where can I enquire about prices?

You will find information about prices in our price list. This is available for registered dealers to download from the dealer portal.

Does Lechner use the linear metre or square metre calculation?

With the exception of laminate, Lechner uses square metre logic to calculate for all product groups. In addition to quick and easy pricing, this method is also particularly safe for sellers. Experience all advantages

Lead times

How is your current delivery schedule?

You can find our current delivery schedule as well as the available capacities of our sales team under our delivery information.

View delivery schedule

How can I reduce the lead times for my service orders?

You can reduce the lead times for your service orders as follows. Simply book an appointment for us to measure up no later than two weeks before the kitchen is to be installed. The deadline is always Friday. The sooner our trained staff can take the necessary measurements, the sooner we can manufacture the panels and guarantee installation as quickly as possible! More information about the measurement and installation service

When will order XY be delivered?

Registered dealers can view all delivery dates as well as detailed measurement and installation dates, at any time in the dealer portal.

Cleaning and maintenance

Which cleaning products can I recommend to my customers for daily cleaning?

Any soiling or stains should be wiped off immediately to prevent stubborn colour pigments from being deposited on the surface. For daily cleaning, a household cloth or a soft sponge and a little water are generally recommended. If necessary, for all materials you can also use commercially available household cleaners, such as glass cleaner and soapy or vinegary water. Highly abrasive or strong bleaching agents should not be used for daily cleaning. After cleaning, all residues of the cleaner should be removed to prevent streaks from forming. Then wipe the surface dry.

For perfect cleaning and care of the worktop, please follow the material-specific care instructions on our product pages or download our general care instructions free of charge.

Which special cleaning products can I recommend to my customers for the various materials?

Depending on the material, different approaches are required to remove stubborn dirt or refresh the surface protection. Material-specific instructions can be found on our product pages and as an overview in our free care instructions.

Processing of defects

What can I do in case of heat damage (e.g. imprint or delamination) to my worktop?

Although the surface of Lechner kitchen worktops is extremely durable, we always recommend placing hot objects such as pots or pans on a suitable mat. If heat damage does occur, the surfaces can be treated differently depending on the respective material properties. For solid wood worktops, you can remove light heat marks with a sanding sponge (P180) or sandpaper (P240). For a solid wood worktop, you should then apply a thin coat of oil to the surface several times. For kitchen worktops made of laminate, natural stone, quartz stone or ceramics, the possibility of a repair depends on the thickness of the imprint. In this case, please contact your responsible office staff person.

Is there a Lechner factory service centre?

Yes, our customer service team can also arrange repairs. Please contact your responsible office staff person.

What information do I need from the customer?

In the event of damage, your customer should provide a detailed description of the circumstances, photos and their order number. 

How can I report a complaint to Lechner?

As a dealer, please fill out the following complaint form as completely as possible and send the document with clear pictures showing the dimensions and nature of the defect to your responsible office staff.

Download our complaint form

Looking for something in particular?
Take a look at our products
Further information
Do you have any questions?
Find the answers
Looking for care tips?
Further information
Trying to contact us?
Contact Lechner
Learn more about Lechner as a company
Further information